By Sharon Shaw
Their SUV deeply submerged in a snowdrift John and Starry, through marital â€œdiscussion,â€ determine their GPS might have been wrong to suggest that last turn.
Effective fraud prevention requires an encompassing approach that looks at the chain of events before and after the current point — often called a 360-degree review. Skip this step and end up charting a course of action that has similar results to John and Starryâ€™s adventure. Blindly relying on technology alone like John and Starry did does not ensure an unscathed surfacing from a potential fraud whiteout.
Use the three Ps: Past, Present and Potential
Potential is only realized after acknowledgement of the present and the past.
To be successful in fraud prevention requires a plan to effectively utilize all known facts, good or bad, and accounts for potential outcomes.
Accept the Past — No Matter How Unbelievable
Ask Harry Markopolos, the whistleblower in the Madoff downfall, how it ends if the reality of a situation is ignored. Had authorities taken heed of his earliest warnings the Madoff losses may not have been quite so devastating for so many.
As children we learn to avoid the truth (and responsibility) to escape the wrath of the unknown. As adults this learned response is sometimes forced to continue to satisfy unrealistic goals.
Accepting responsibility for what is happening is one of the hardest lessons to learn and some are determined to never master this ability.
Accepting the past â€“ as it happened â€“ is important in order to understand the path to effective fraud prevention in the future.
Realize the Present
Take a deep breath and acknowledge the current situation.
This is often an iterative process, and may require a bit more thought than initially considered. When it comes to business â€“ the initial situation may appear that sales are being lost (and revenue declining) at an alarming rate. But is this the symptom, or the problem?
In this example, acknowledging the present requires going a bit deeper. Probe the cause(s) of the loss in sales. Is the service quality lacking, are delivery times unacceptable or is a competitor undercutting the pricing structure with major clients?
To uncover the truth often requires questions, conversations, patience and the stomach to face what the real challenge may be.
The upside of taking the time to do this is that preventing fraud is much easier when the real problem is known and defined. By dealing with the surface issues and ignoring underlying problems, the opportunity to prevent the seeds of fraud from germinating is missed. Only by removing the seed can fraud prevention be effective.
Harness the Potential
So where does the third P, potential, come in to play?
Once the problem is analyzed to the root, it needs to then be considered with the lens of â€œpotentialâ€ â€“ what will happen if action is not taken?
In our example, a loss of sales and revenue can easily put an organization out of business and these affects can be further reaching:Â they can have a detrimental effect on the community and the world economy as a whole.
Ready to strap on a cape and save the world?
Baby steps lead to great things and the first step is the most important.
Resolve to step back and engage the three Pâ€™s of a current challenge. By analyzing the real challenge, it is possible to take control, move forward and devise a more productive plan.
Taking control is scary it means assuming responsibility for future, unknown, events.
To Decrease Fraud Risks, Review The Alternatives
The effects of fraud may not yet be felt, however if the situation goes unchecked it may not be long until they are. Talk with those involved and ask what suitable solutions could be. If both sides understand and are committed to a common goal an effective solution is easier to implement and has a higher chance of success.
Donâ€™t hang up the cape yet; there is still work to be done.
The real problem has been found, the solution evaluated and a plan devised to implement that solution so, thatâ€™s it right?
Wrong, the process is not complete.
Successful fraud prevention is a continuous cycle that never stops. A plan devised from future goals and past experiences must be continually re-evaluated in order to be continually successful. Organizations and goals change from minute to minute so what works to prevent fraud today may not work tomorrow.
To stay one step in front of fraud, prevention plans have to be continually adapted to encompass new discoveries.
The journey of fraud prevention is only successful if everyone involved is willing to communicate and share insights. The past is key to understanding how the present became present and without understanding the present potential cannot be envisioned.
I challenge you to use the three Pâ€™s to improve one of your current activities and reduce the potential for fraud within the organization.
Share your ideas; questions and experience in the comments below to help us all improve.