“Now that we’ve stitched up the head wound, let’s step back for a second and consider what’s going on…”

The words of the ER physician, standing attentively in a pair of green scrubs, instantly calmed the family. Despite the obvious gash to the back of the patient’s head, they harbored deeper concerns of further injury.

Instead of ignoring them, the doctor embraced their concerns.

At the same time, he focused on the obvious priority: stop the bleeding. He also ruled out internal brain bleeding and personally stapled the gash on the crown of the patient’s head shut.

Once that was done… the immediate problem solved, the doctor stopped. He got quiet for a second.

For a brief moment, time stood still against the backdrop of a busy emergency room.

He leaned in.

– Keep reading at: http://blogs.csoonline.com/executive-communication/2704/stepping-back-see-big-picture to find out what I learned from the ER doctor, and how it will improve your career.



About the Author Michael Santarcangelo

The founder of Security Catalyst, Michael develops exceptional leaders and powerful communicators with the security mindset for success.

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